Satisfaction check


10. Satisfaction check

The tolerance guarantee

Two months after you have received your new glasses, we will contact you again to ask you about your experience and satisfaction with your new spectacles.

Only available here: the satisfied-or-money-back guarantee

In addition to our 2-year quality warranty we also grant you our 3-month satisfied-or-money-back guarantee: if you are not satisfied with the spectacle we produce or do not adapt to your new lenses, we will replace your lenses by a new pair – or, if you like, you can also get your money back!

Once a year, we will invite you to an eye and frame check (fit of the frame on your face) and compare all values.


Frame & lenses